Cancellation Policies

Cancellation policy for in-person programs

If you have scheduled an in-person program and you are experiencing low enrollment, you may choose to switch from an in-person program to a pre-recorded program in order to reach more patrons.

Prerecorded programs are $75 less than live virtual programs. If you inform us two weeks, or more, before the program is scheduled, we will deduct $75 from your invoice. If you inform us after that, we will not deduct $75 from your invoice as there is extra paperwork, and we will need to quickly prepare a set of kits to mail to you. In addition, we will have held a spot for you that could have been taken by another library.

Please note our pre-recorded program policies below. If you have any questions please email:  lisa@popupartschool.com

Cancellation policy for virtual/hybrid programs when no one attends

When a virtual program is held and no one attends, we will provide your library/group with an art tutorial video that you can share with your patrons for 30 days. The art tutorial video may not be for the same class that you scheduled.There are no refunds for programs when no one attends. 

Cancellation policy for switching from live virtual program to prerecorded program

If you are experiencing low enrollment during the sign up period, you may choose to switch from a live virtual program to a pre-recorded program in order to reach more patrons.

Prerecorded programs are $25 less than live virtual programs. If you inform us two weeks or more before the program is scheduled we will deduct $25 from your invoice. If you inform us after that, we will not deduct $25 from your invoice as there is extra paperwork and we will have held a spot for you that could have been taken by another library.

Please note our pre-recorded program policies below. If you have any questions please email us at: info@popupartschool.com

Pre-recorded Program Terms Of Use

Reach a wider audience with our art tutorial videos to share with your patrons for 30 days. Available with or without kits.

Schedule Watch & Create events at your library, let people learn from home, or a combination of both.

You may email a link of the video to your patrons, include a link to the video on your website, or you can schedule date(s) on your calendar for your patrons to gather at the library to follow along with the video as a group.

We ask that you do not share the video link on social media. You may advertise that you have the video available on your social media channels, but please do not paste the link into your social media posts.